# SendToShop

> SendToShop is customer photo upload software for photo, print and ID shops: QR code photo and file transfer. Customers scan the shop’s QR code and send full-quality photos and documents (and, on Pro, videos and audio) from their phone’s browser to the shop’s PC, without installing an app.

- Also called: scan to print, QR to print, QR code file upload for print shops, photo shop file transfer software, a WhatsApp alternative for print shops, and a photo kiosk alternative (wireless photo transfer with the PC the shop already has).
- Answers: to receive photos from customers for printing, a shop puts its SendToShop QR on the counter; customers scan, pick files and send; files arrive in a dated folder on the shop PC under an order number such as A27.
- Prices: Free (about 30 orders a month), Standard £19, Pro £39, Multi-branch £79 a month, tax included; no per-photo fees; 14-day trial.
- Shop app: Windows 10 and 11, macOS 12 or later. Wi-Fi mode (Pro) works with no internet.
- Customer choices (when the shop asks): photo sizes and products with options, crop and simple edits on the phone; print choices for documents (colour, sides, copies, pages, paper, finishing); video and audio jobs (Pro); the shop’s own prices with an estimated total, paid at the counter.
- At the counter: an order board (Waiting now, Processing now, Ready to collect, Collect later, Delivered today) with a never-repeating Order ID such as #1042, previews of videos, PDFs and Office files, checking and editing photos before printing, a print-quality badge on every photo, printing to a colour or black & white printer, a counter TV display of ready orders, and one-click “it’s ready” messages by WhatsApp, text or email.
- For the shop: order types, in-shop only mode (today’s code), invite links with the shop’s own message, source links that count orders, blocking senders, a print kit of 15 QR designs, staff accounts and Multi-branch (up to 5 shops).
- Privacy: location data removed from photos (on the phone for JPEG, TIFF and most camera RAW files, on the shop PC for HEIC, PNG and WebP) and from MP4 and QuickTime videos on the phone; files are held in the storage region nearest the shop and deleted after download, a day after collection, or after 7 days.

- Everything in full, in one file: https://sendtoshop.com/llms-full.txt

## Pages
- [How it works](https://sendtoshop.com/how-it-works)
- [Features](https://sendtoshop.com/features)
- [Pricing](https://sendtoshop.com/pricing)
- [Compare with WhatsApp, cables and kiosks](https://sendtoshop.com/compare)
- [Download the shop app](https://sendtoshop.com/download)
- [Product facts](https://sendtoshop.com/facts)
- [Who it is for](https://sendtoshop.com/for)
- [About the company](https://sendtoshop.com/about)
- [Contact](https://sendtoshop.com/contact)
- [Partners and resellers](https://sendtoshop.com/partners)

## Use cases
- [Photo shops](https://sendtoshop.com/for/photo-shops): Customer photo upload software for photo shops and studios: customers scan a QR and send full-resolution photos straight to your lab’s hot folder.
- [Print and copy shops](https://sendtoshop.com/for/print-shops): Print shop file transfer software: customers scan a QR and send PDFs, Word files and photos to your PC. A WhatsApp alternative, with no app to install.
- [Passport and ID studios](https://sendtoshop.com/for/passport-photos): QR code photo upload for passport and ID studios: customers send selfies and documents in full resolution, so crops pass the first time.
- [Framers and gift printers](https://sendtoshop.com/for/framers): Customer photo upload for framers and gift printers, with the largest size each photo can print at, so canvases and mugs look sharp.
- [Photo booths and events](https://sendtoshop.com/for/events): Wireless photo transfer for photo booths and events: guests scan a QR and send photos to your laptop over local Wi-Fi, even with no signal.

## Guides
- [Install the shop app on Windows](https://sendtoshop.com/help/install-shop-app): Download the SendToShop shop app, pair it with your account using a 6-digit code and choose the folder where orders are saved.
- [Install the shop app on a Mac](https://sendtoshop.com/help/install-shop-app-mac): Install the SendToShop shop app on a Mac with macOS 12 or later, pair it with your account and choose where orders are saved.
- [Print and place your QR standee](https://sendtoshop.com/help/print-qr-standee): Print your counter standee, sticker or window poster with your shop’s QR code, and place it where customers queue.
- [Choose what customers send and what you ask them](https://sendtoshop.com/help/customer-details): Decide whether customers must give a name, phone number or email, whether they can send PDFs and Word files, and how big a file can be.
- [Work through orders on the board](https://sendtoshop.com/help/order-board): How new orders appear on the Shop app’s order board, what each column means, and how to start an order and mark it ready and delivered.
- [Show ready orders on a counter TV](https://sendtoshop.com/help/counter-tv): Put the ready order numbers and the queue on a TV or spare screen at the counter, with a chime when an order is ready.
- [Tell a customer their order is ready](https://sendtoshop.com/help/tell-customer-ready): Send “your order is ready” by WhatsApp, SMS or email in one click, from the Shop app or the dashboard, with the order number filled in.
- [Only take orders from customers in the shop](https://sendtoshop.com/help/in-shop-only): Turn on In-shop only so customers need today’s code, send invite links to customers at home, and block junk senders.
- [Set up Wi-Fi mode](https://sendtoshop.com/help/wifi-mode): Wi-Fi mode lets phones send photos straight to your shop PC over your own Wi-Fi, with no internet needed. It takes about 5 minutes.
- [Give your PC a fixed IP address](https://sendtoshop.com/help/fixed-ip-address): Reserve your shop PC’s address in your router so the printed Wi-Fi QR code keeps working after the PC or router restarts.
- [Allow Wi-Fi mode through the firewall](https://sendtoshop.com/help/wifi-firewall): Phones reach the shop app on port 8787. Check the Windows Firewall rule, and what to do if you changed the port.
- [Test Wi-Fi mode from a phone](https://sendtoshop.com/help/wifi-test-from-phone): Check that Wi-Fi mode works before customers use it: join the shop Wi-Fi, scan the Wi-Fi QR and send a photo to your PC.
- [Print from the Shop app](https://sendtoshop.com/help/print-from-shop-app): Set up a colour and a black & white printer, then send an order’s files to either, with the copies you want.
- [Connect a hot folder to your lab software](https://sendtoshop.com/help/hot-folders): Point your photo lab or print software at the SendToShop save folder so new orders are picked up automatically.
- [Where orders are saved, and how files are named](https://sendtoshop.com/help/save-folder): Every order gets its own dated folder on your PC. Here is how folders and files are named, and how to move the save folder.
- [Read the quality badge and print sizes](https://sendtoshop.com/help/quality-badge): Each photo gets a green, amber or red badge from its real pixels, so you know how big it will print sharply before you start.
- [Print iPhone HEIC photos](https://sendtoshop.com/help/heic-photos): iPhones send HEIC photos. The shop app can make a JPG copy next to each one; on Windows it uses the HEIC support built into Windows.
- [What your customers see when they send](https://sendtoshop.com/help/how-customers-send): A walk through the customer’s side: scan, pick photos, add their details, press Send and get an order number. No app, no account.
- [A customer can’t find their order number](https://sendtoshop.com/help/customer-lost-number): The phone remembers the customer’s last order for your shop. Here is how they find the number again, and how you find their order.
- [A customer’s file won’t send](https://sendtoshop.com/help/file-wont-send): Why a phone refuses a file (type, size or too many files) and what the customer sees, so you know which setting to change.
- [The customer’s browser can’t pick photos](https://sendtoshop.com/help/browser-cant-pick-photos): Some browsers built into other apps cannot pick files. The page offers to copy the link so the customer can open it in Chrome or Safari.
- [Plans, the free trial and what happens after](https://sendtoshop.com/help/plans-and-trial): Every shop starts with a 14-day Pro trial with no card. Here is what each plan includes and what happens when the trial ends.
- [Tax numbers and invoices](https://sendtoshop.com/help/vat-and-invoices): Add your tax number (VAT number, GSTIN, ABN…) to have it on your invoices, and download a PDF invoice for every payment.
- [Invite your staff](https://sendtoshop.com/help/staff-accounts): Give counter staff their own sign-in. They see orders, the QR page and invite links; Settings, Billing and Devices stay yours.
- [Turn on two-step sign-in](https://sendtoshop.com/help/two-step-sign-in): Protect your SendToShop account with two-step sign-in: a code from an authenticator app as well as your password, with backup codes.
- [Run several shops with Multi-branch](https://sendtoshop.com/help/multi-branch): Add up to 4 branches to your main shop, each with its own link, QR code, orders and PCs, see every shop at once and pay one bill.
- [Change plan, failed payments and cancelling](https://sendtoshop.com/help/change-or-cancel-plan): How to switch plans, what happens if a payment fails, and how to cancel. Your shop always falls back to Free, never to nothing.
- [Orders while the shop PC is off or offline](https://sendtoshop.com/help/pc-offline): Customers can still send when your PC is off. Files wait in the cloud for up to 7 days and arrive when the shop app is back online.
- [A customer’s phone can’t send](https://sendtoshop.com/help/phone-cant-send): What each message on the customer’s phone means: shop not receiving, very busy, can’t reach SendToShop, or a link that isn’t working.
- [Phones can’t reach the PC in Wi-Fi mode](https://sendtoshop.com/help/wifi-not-reachable): If phones on your Wi-Fi see “Can’t reach the shop’s computer”, check these things in order: the app, the Wi-Fi, the address and the firewall.
- [The pairing code doesn’t work](https://sendtoshop.com/help/pairing-code): Pairing codes last 5 minutes and work once. If the shop app refuses the code, make a new one, or check your plan’s number of PCs.
- [The shop app won’t install or open](https://sendtoshop.com/help/app-wont-open): What to do when Windows SmartScreen, macOS Gatekeeper or an antivirus program stops the SendToShop shop app from installing or opening.
- [Move SendToShop to a new PC, or replace a PC](https://sendtoshop.com/help/move-to-new-pc): Sign the old PC out, pair the new one, and bring the old order folders with you if you want them.
- [Orders arrive but the files aren’t in the folder](https://sendtoshop.com/help/files-not-in-folder): The order shows on the board but the files are missing from the save folder: check the folder, the disk, and on a Mac the folder permission.
- [Update the shop app](https://sendtoshop.com/help/update-shop-app): The shop app updates itself and shows what changed; here is how to check for an update by hand, and what “Update required” means.
- [Uninstall the shop app](https://sendtoshop.com/help/uninstall-shop-app): Sign the PC out first, then remove the app the usual way for Windows or a Mac. Your order folders stay where they are.

## Blog
- [A WhatsApp alternative for print shops](https://sendtoshop.com/blog/whatsapp-alternative-for-print-shops): Receiving print files on WhatsApp means compressed photos, a busy shop phone and files to dig out. Here is how shops receive files without WhatsApp.
- [How to receive photos from customers for printing](https://sendtoshop.com/blog/receive-photos-from-customers-for-printing): Cables, Bluetooth, email and WhatsApp all slow the counter down. The fastest way to get customers’ photos onto the shop computer, in full quality.
- [What is scan to print? QR code file transfer, explained](https://sendtoshop.com/blog/what-is-scan-to-print): Scan to print, or QR to print, lets customers send files to a shop by scanning a QR code. How it works, and what to look for in QR print software.
- [New: a counter TV, “it’s ready” messages and staff accounts](https://sendtoshop.com/blog/counter-tv-ready-messages-staff): Show ready orders on a TV, tell customers in one click, print from the Shop app, and give your staff their own sign-in. On every plan.
- [New: Wi-Fi mode for shops with no signal](https://sendtoshop.com/blog/wifi-mode-for-shops-with-no-signal): Basement shop, thick walls or a busy event? Wi-Fi mode lets phones send straight to your shop PC over your own Wi-Fi, with no internet.
- [How to set up a hot folder for Noritsu and Fuji labs](https://sendtoshop.com/blog/hot-folder-noritsu-fuji): Let your lab software pick up customer photos by itself: point its hot folder at the SendToShop save folder and stop copying files by hand.
- [5 ways to cut counter queues on a Saturday](https://sendtoshop.com/blog/cut-counter-queues-saturday): Saturday queues are mostly waiting for files. Five changes that get photos off phones faster and keep the line moving.
- [Why WhatsApp photos print blurry (and how to fix it)](https://sendtoshop.com/blog/whatsapp-photos-print-blurry): WhatsApp shrinks photos to about 1–2 megapixels. Fine on a screen, blurry at 7×5 and up. Here is why, and how to get the original.
- [Photo kiosk vs software: the real cost over 3 years](https://sendtoshop.com/blog/photo-kiosk-vs-software): A photo kiosk costs £2,400 or more up front plus support. Software that uses the PC you already have costs a fraction of that.
- [iPhone HEIC photos: what print shops need to know](https://sendtoshop.com/blog/iphone-heic-photos): iPhones save photos as HEIC, which many print programs cannot open. Here is what HEIC is and how to print it without hassle.