Terms of service

About these terms

These terms are an agreement between your business (“you”) and Agochar Tech LLP (“we”, “us”), a limited liability partnership registered in India, of 415 Decora Square, Sadhu Vasvani Road, Rajkot 360005, Gujarat, India (GSTIN 24ABWFA7059A1ZD), which runs SendToShop. They apply when you create a shop account, and they include our privacy policy, the data processing agreement (DPA) and the cookie policy.

SendToShop is for businesses. By signing up you confirm that you are 18 or over and can agree to these terms for the business.

The service

SendToShop lets your customers send files from their phones to your shop’s PC: a QR code and web page for your customers, the Shop app for Windows and Mac, the dashboard, and the features of your plan, such as Wi-Fi mode, staff accounts, the counter TV display and Multi-branch.

We may improve or change the service. We will tell you by email at least 30 days before we remove a feature you pay for.

Your account and team

Keep your password, two-step sign-in codes and paired PCs secure, and tell us at once if you think someone else has used them. You are responsible for what happens in your account, including what the staff you invite and the PCs you pair do.

Give us accurate details, including your business name, country and tax number, and keep them up to date.

Plans, trials and prices

New shops get a 14-day Pro trial, with no card needed. After it, a shop that has not chosen a plan moves to the Free plan (about 30 orders a month), and nothing is deleted.

Paid plans are billed monthly or yearly in advance, in the currency shown at checkout, through Razorpay or PayPal, on their own terms. Your subscription keeps the price you bought it at until you change plan or we give you at least 30 days’ notice of a new price.

Payments, tax and refunds

Prices include any tax we charge: what you see is what you pay. Rupee prices include GST at 18%, and Indian businesses get GST tax invoices with their GSTIN. Invoices for UK and EU businesses that give a VAT number note the reverse charge.

If a payment fails we email you and keep your plan working for 7 days, then move your shop to Free. You can cancel any time; your plan then runs to the end of the period you have paid for. We do not refund part periods, except where the law requires.

Your customers and their files

Files and details your customers send belong to them and to you. You give us the permission we need to store, process and deliver them to you, and nothing more. We process them as set out in the DPA and delete our cloud copies once your PC has them.

You are the controller of your customers’ personal data. You are responsible for having a lawful reason to collect it, for telling your customers how you use it, for how you use the files once they are on your PC, and for messages you send them, including through WhatsApp, SMS or email.

Acceptable use

Do not use SendToShop for unlawful content or purposes, to collect files without the sender’s knowledge, to send spam, to infringe others’ rights, or to probe, attack, overload or copy the service. We may suspend or block a shop, a sender or an address that does, and will tell you why unless the law or safety prevents it.

Our software

SendToShop, the Shop app, the website and their designs belong to us or our licensors. We give you a non-exclusive, non-transferable right to use them for your business while your account is open. Do not copy, resell or reverse-engineer them except where the law allows.

Your shop’s name and logo stay yours; you let us show them on your customer page and printables.

Availability and support

We aim for the service to be available at all times but do not guarantee it, and may pause it for maintenance, ideally outside shop hours. Wi-Fi mode keeps working at your shop when the internet is down. Support is by email at support@sendtoshop.com.

Liability

The service is provided “as is”. Keep your own copies of files you need: we hold customer files only until your PC has them, and for 7 days at most.

Our total liability in any 12 months is limited to the fees you paid us in that period. We are not liable for indirect or consequential losses, or lost profits, data or business. Nothing limits liability that cannot be limited by law, such as for fraud.

You will cover our reasonable losses from claims caused by content your customers send through your account or by your breach of these terms.

Suspension and ending

You can close your account at any time in the dashboard. We may suspend or close an account that breaks these terms or is unpaid, and may end the service for everyone with 30 days’ notice, refunding any period paid in advance.

When an account closes we delete its data as set out in the privacy policy, keeping only what the law requires.

General

We may change these terms; we will email you at least 30 days before a change that affects you materially, and you may close your account before it applies. Neither of us is liable for delays caused by events beyond reasonable control. You may not transfer this agreement without our consent; we may transfer it to a successor of the business. If any part is found unenforceable, the rest still applies. Notices to you go to your account email; notices to us go to support@sendtoshop.com.

Law and courts

These terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Rajkot, Gujarat, India have exclusive jurisdiction, and both parties submit to it.