Help / Billing and tax

Change plan, failed payments and cancelling

All of this is in Billing on app.sendtoshop.com.

About 3 minutes.

1. 1

   Switch plan

   Choose the new plan and pay. Your old plan is cancelled once the new one is paid; there is no part-month refund.

2. 2

   If a payment fails

   We email you and your plan keeps working for 7 days. Choose “Update payment” on the banner. After 7 days the shop moves to Free.

3. 3

   Cancel

   Choose “Cancel plan”. You keep the plan until the end of the period you paid for, then move to Free. Nothing is deleted.