The shop app won’t install or open
Windows and macOS are cautious with programs they have not seen often. Each message below has a one-click answer; none of them means something is wrong with the app.
About 3 minutes.
- 1
Windows: “Windows protected your PC”
Click “More info”. If the publisher is named, click “Run anyway”. If it says “Unknown publisher”, the download was damaged or did not come from sendtoshop.com: delete it and download again from the Download page.
- 2
Windows: an antivirus program holds the installer
Some antivirus programs quarantine new installers for a few minutes or ask you to confirm. Allow it, or restore it from quarantine, then run it again. The app only writes to the save folder you choose.
- 3
Mac: “cannot be checked for malicious software”
Download it again from the Download page, which usually fixes it. If not: System Settings → Privacy & Security, scroll down to the message about SendToShop and click “Open Anyway”, then open the app again.
- 4
The app opens but no window appears
It may be running in the tray (Windows, next to the clock) or the menu bar (Mac) already: click its icon there and choose “Open SendToShop”. Starting it a second time only brings the running one to the front.
- 5
Still stuck
Write to support with your Windows or macOS version and a photo of the message. On an installed app, Settings → About → “Open log folder” has the logs we may ask for; they hold no customer details.