Help / Troubleshooting

The pairing code doesn’t work

The shop app says why it refused the code. These are the two reasons.

About 2 minutes.

  1. 1

    “That code is wrong or has expired”

    Codes work once, for 5 minutes. On app.sendtoshop.com, open Devices, choose “Get a new code” and type it straight away.

  2. 2

    “More than one PC is part of Pro”

    Free and Standard include one PC. Upgrade in Billing, or remove the old PC in Devices first.