Help / Troubleshooting

Move SendToShop to a new PC, or replace a PC

Orders and settings live in your account, so a new PC picks everything up as soon as it is paired. Only the files already saved on the old PC need moving by hand.

About 5 minutes.

  1. 1

    Sign the old PC out

    On the old PC, open the shop app → Settings → Devices → “Sign out this PC”. It leaves your Devices page at once. If the old PC is gone or broken, remove it instead on app.sendtoshop.com → Devices.

  2. 2

    Mind the plan’s PC limit

    Free and Standard run one PC; Pro and Multi-branch run several. If pairing says “More than one PC is part of Pro”, the old PC is still on Devices: sign it out or remove it first.

  3. 3

    Install and pair the new PC

    Install the shop app on the new PC and pair it with a code from Devices. The set-up runs again on the new PC; choose a new or empty save folder.

  4. 4

    Bring old orders along, if you want them

    Copy the old save folder’s day folders (2026-09-30, …) into any folder on the new PC except the new save folder, which must start empty. The app does not need them; they are your files.

  5. 5

    Wi-Fi mode: print a new Wi-Fi QR

    The new PC has a new address, so a Wi-Fi QR printed for the old one no longer works. Print a new standee from the app’s QR code screen, and set a fixed address so it keeps working.