Help / Troubleshooting

Phones can’t reach the PC in Wi-Fi mode

In Wi-Fi mode the phone talks straight to the shop app over your network. When it says “Can’t reach the shop’s computer”, one of these is usually the cause.

About 4 minutes.

1. 1

   Is the shop app running?

   It must be open (or in the tray) on the PC, with “How customers send” set to Shop Wi-Fi or Both.

2. 2

   Is the phone on the same Wi-Fi?

   Guest networks often keep devices apart. The phone must join the same network as the PC.

3. 3

   Has the PC’s address changed?

   If the shop app shows “This PC’s address changed”, the printed Wi-Fi QR is out of date. Reprint it, and give the PC a fixed IP address.

4. 4

   Is the firewall letting phones in?

   Check the “SendToShop Wi-Fi mode” rule and that your Wi-Fi is a private network.

5. 5

   Did you make a new Wi-Fi QR?

   Choosing “Make a new Wi-Fi QR code” stops old printed Wi-Fi QR codes working. Print the standee again.